......Nearly
one-third (30%) of the respondents reported their problems had not
been resolved and
were ongoing. The majority (55%), however, reported that
their problems had
been resolved within the three-year reference period of the
study. The remaining
15% of respondents reported mixed results with one
problem resolved and
one problem ongoing.
Many people felt
that the outcome they received was unfair. Among those
with problems that
had been resolved, 46% said the outcome for one (or both)
of their problems
was unfair. Further, 70% said that the outcome they
obtained did not
achieve all of what they had originally expected. Among
people with problems
that were ongoing, 16% said the problem had become
worse. Finally,
among self-helpers who said the problem had been resolved,
42% said that, in
retrospect, they felt the outcome would have been better if
they had obtained
some assistance.
These results
support other findings that indicate that some Canadians,
particularly those
with fewer resources and those who see themselves more
on the margins of
society, do not view the justice system as fair, accessible or
reflective of them
or their needs......
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